All payments are final
Deployment is a subscription to a server management and deployment panel that is delivered immediately after payment. Every payment for a monthly or yearly plan is final and is not refunded, in whole or in part, including for unused time, unused servers or sites, or a decision to stop using the Service. Please use the free one-time deploy plan demo on the home page and review the PaaS pricing page before you subscribe.
The only exceptions
We return a payment only in these cases:
- Duplicate charge. You were charged twice for the same subscription period. We refund the duplicate payment.
- Unauthorized charge. A charge was made without your authorization and this is confirmed by our investigation or by your card issuer. We refund the unauthorized payment.
- Complete service outage. The control plane was completely unavailable for all customers for more than 72 consecutive hours in a billing period because of a failure on our side. We refund the affected part of that period in proportion to the outage.
Outages of your own servers, your cloud provider, your git host or other third parties, partial degradation, failed deploys caused by code or scripts, and scheduled maintenance announced in advance are not complete service outages.
Cancelling your subscription
You can cancel at any time from your account settings. Cancelling stops the next renewal. It does not refund the current period, and your access continues until the end of the period you already paid for.
Upgrades and downgrades
An upgrade is charged immediately for the price difference over the rest of the current period. A downgrade takes effect at the start of the next period, and nothing is refunded for the current one.
Consumers in the European Union
Deployment is a business service. If you subscribe as a consumer in the European Union, you have a 14-day statutory right of withdrawal from a distance contract for digital services. At checkout you expressly consent to the Service starting immediately and acknowledge that you lose the right of withdrawal once performance has begun. Because access to the panel starts the moment payment is confirmed, the right of withdrawal lapses at that moment.
How to request a refund under an exception
Email support@deployment.sh from the address linked to your account within 30 days of the charge. Include the date and amount of the charge and a short description of the problem. We reply within one business day and, when a refund is approved, return it to the original payment method. Banks usually show the refund within 5 to 10 business days.
Chargebacks
If you think a charge is wrong, please contact us first. We resolve duplicate and unauthorized charges quickly. Opening a chargeback for a valid charge may lead to suspension of the account until the dispute is closed.
Contact
Questions about payments and this policy go to support@deployment.sh. See also the Terms of Service.